Privacy Policy – How bet 9 Protects Your Personal Data

1Who We Are

bet 9 (operating under the domain bet9-khelo.com) is the data controller responsible for your personal information when you use our platform. When this Privacy Policy refers to "bet 9", "we", "us", or "our", it means the operator of the bet 9 platform and all services offered through it.

This policy applies to all personal information collected through bet 9's website, mobile-optimised platform, customer support channels, and any other service offered under the bet 9 brand. It applies to all registered players, visitors to the platform who have not yet registered, and anyone who contacts bet 9 for any reason.

If you have questions about how bet 9 handles your data, you can reach our data queries team at the contact details set out in Section 14 of this policy.

2Data We Collect

bet 9 collects personal information through several channels. Here is a breakdown of what we collect and from where:

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, Pakistani mobile phone number, and the password you choose for your account.
• Identity verification documents: Where required for KYC (Know Your Customer) compliance, we may request a copy of your CNIC, passport, or another government-issued ID.
• Financial information: Details needed to process deposits and withdrawals, such as your Easypaisa or JazzCash account number, bank account IBAN for IBFT transfers, or the first six and last four digits of a Visa/Mastercard. We do not store full card numbers.
• Support communications: Any information you share when you contact our customer support team via live chat, email, or other channels.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages visited on the bet 9 platform, time and duration of visits, features used, bet slip history, and navigation patterns.
• Location data: General location inferred from your IP address. We do not collect precise GPS location without your explicit permission.
• Cookies and similar technologies: Covered in detail in Section 6.

Information from Third Parties

• Payment providers: Confirmation and reference data from Easypaisa, JazzCash, NayaPay, SadaPay, and bank transfer services to verify that transactions have been completed.
• Fraud and identity verification services: In some cases we use third-party services to verify the information you provide and to screen for known fraud indicators.

3How We Use Your Data

bet 9 uses your personal information for specific, legitimate purposes. Here is a clear breakdown of what we do with your data and why:

4Legal Basis for Processing

bet 9 only processes your personal data where we have a valid legal basis for doing so. The main legal grounds we rely on are:

• Contractual necessity: Processing required to provide the services you have signed up for — including running your account, processing bets, and handling deposits and withdrawals.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification obligations, and any legal orders or regulatory requirements that apply to our operations.
• Legitimate interests: Processing that is necessary for our legitimate business interests, such as fraud detection, platform security, and improving the bet 9 service — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — primarily for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5Who We Share Your Data With

bet 9 does not sell your personal data. We only share your information with third parties in the following circumstances:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processing networks — to the extent necessary to process your transactions.
• Identity verification services: Third-party KYC providers used to verify your identity and screen against regulatory watchlists.
• Fraud and security providers: Services that help us detect and prevent fraudulent activity, multi-accounting, and other security threats.
• IT and platform infrastructure: Cloud hosting and technical service providers that support the operation of the bet 9 platform, bound by strict data processing agreements.
• Legal and regulatory authorities: Where we are required by law or by a valid legal order to disclose information — including to financial intelligence units or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to a successor entity, subject to the same privacy protections.

All third parties with whom bet 9 shares data are required to handle it in accordance with applicable data protection standards and to use it only for the specific purposes for which it was shared.

6Cookies and Tracking Technologies

bet 9 uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is what we use and why:

• Essential cookies: Required for the platform to function — including keeping you logged in, maintaining your bet slip, and processing secure transactions. These cannot be turned off without breaking the service.
• Functional cookies: Store your preferences such as language settings, display options, and your selected odds format so you do not have to set them every time you visit.
• Analytics cookies: Help us understand which parts of the bet 9 platform are used most, where players encounter difficulties, and how performance can be improved. Data collected is aggregated and anonymised.
• Session cookies: Temporary cookies that are deleted when you close your browser, used to manage your active session securely.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core bet 9 platform but may limit some personalisation features.

7Data Retention

bet 9 retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by law. Here is a general guide to our retention periods:

• Account data: Retained for the lifetime of your account plus a minimum of five years after account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• Identity documents: Retained for as long as your account is active and for a minimum of five years thereafter, or for the period required by the relevant regulatory authority.
• Support communications: Retained for three years from the date of the last interaction, to assist with dispute resolution and quality assurance.
• Marketing preferences: Retained until you opt out or request deletion, subject to any minimum regulatory retention periods that may apply.
• Technical and usage data: Retained in identifiable form for up to 24 months and then either deleted or anonymised for aggregated statistical purposes.

When data is no longer required, it is securely deleted or rendered permanently anonymous so that it cannot be linked back to you.

8Your Rights Over Your Data

As a bet 9 player, you have a range of rights in relation to the personal data we hold about you. These rights are yours regardless of whether you are an active player or have closed your account.

To exercise any of these rights, contact our support team as described in Section 14. We will respond to all requests within 30 days. In complex cases we may extend this by a further 60 days, but we will notify you if that is the case.

9Security Measures

Keeping your personal data secure is an operational priority at bet 9, not just a compliance requirement. The security measures we have in place include:

• TLS (Transport Layer Security) encryption on all data transmitted between your device and the bet 9 platform.
• Encryption of stored sensitive data including passwords (hashed and salted), financial identifiers, and identity documents.
• Two-factor authentication (2FA) available to all players and mandatory for high-value withdrawal requests.
• Role-based access controls ensuring that bet 9 staff can only access the minimum personal data required to perform their specific role.
• Regular security audits and penetration testing conducted by independent third-party specialists.
• Incident response procedures that include player notification where a security breach is likely to result in a risk to their rights.

Despite these measures, no internet-based system is 100% secure. You also play a part in keeping your account safe — use a strong, unique password for your bet 9 account, enable 2FA, and never share your login details with anyone.

10Children and Minors

bet 9 is strictly for adults aged 18 and over. We do not knowingly collect or process personal information from anyone under the age of 18. If we become aware that a minor has created an account or provided personal information, we will immediately close the account, void any associated bets, and delete the minor's personal data.

If you believe that a minor may have accessed or is accessing the bet 9 platform, please contact us immediately through the details in Section 14. We take underage gambling seriously and we act promptly on all reports.

11Cross-Border Data Transfers

Some of the third-party service providers that support bet 9's operations — including cloud hosting providers and certain payment verification services — may process data in countries outside Pakistan. Where such transfers occur, bet 9 takes steps to ensure that appropriate safeguards are in place to protect your personal information to a standard equivalent to the protections described in this policy.

We do not transfer your data to countries that do not have adequate data protection standards in place without ensuring that appropriate contractual protections are in effect. If you want more information about the specific safeguards applicable to any cross-border transfer of your data, please contact us using the details in Section 14.

12Marketing Communications

bet 9 may send you promotional communications about bonuses, new features, upcoming sporting events, and platform news. These communications are sent by email, SMS, or push notification depending on your device and preferences.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from bet 9.
• Replying STOP to any SMS from bet 9.
• Updating your communication preferences in your bet 9 account settings.
• Contacting our support team and asking to be removed from marketing lists.

Opting out of marketing will not affect essential service communications — such as transaction confirmations, withdrawal notifications, account security alerts, or responses to support queries. These will continue regardless of your marketing preferences because they are necessary for the operation of your account.

bet 9 will not send you marketing messages without a valid legal basis for doing so. Where we rely on consent, that consent can be withdrawn at any time as described above.

13Changes to This Privacy Policy

bet 9 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new features added to the platform, or updates to applicable law. When we make material changes — meaning changes that significantly affect how your data is used or your rights in relation to it — we will notify you by email to your registered address before the new policy takes effect.

Minor updates, such as clarifications of language that do not change the substance of the policy, may be made without prior notice. The version currently published on this page with the most recent date at the top is always the version in force.

We encourage you to check this page periodically to stay informed about how bet 9 is handling your personal data.

14Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bet 9 is handling your personal information, you can contact us through the following channels:

• Email: support@bet9-khelo.com — mark your subject line "Privacy Query" for faster routing to the right team.
• Live Chat: Available through your logged-in bet 9 account, 24 hours a day, 7 days a week, in Urdu and English.

We aim to acknowledge all privacy queries within 48 hours and to provide a substantive response within 30 days. For complex requests involving large volumes of data, we may extend this period by up to 60 additional days, in which case we will let you know.